Policy

Refund Policy

About Virtual Goods

All products sold on this site are virtual digital goods (including game top-ups, gift cards, and travel benefits). Once delivered, the transaction is considered complete.

Eligible Refund Conditions

The product cannot be used due to a technical issue confirmed to originate from our supply side.
The order was delivered incorrectly (wrong product type or denomination).
The order was not delivered within the specified timeframe.

Non-Refundable Cases

The product has been successfully delivered and confirmed functional.
The issue was caused by buyer error or personal circumstances.
Any subsequent issues arising after redemption (e.g., account suspension).
Certain promotional items purchased during sale periods (where noted).

How to Apply

Please contact us by email within 7 days of purchase, providing your order details and a description of the issue.

Email: support@kotech.tw

Processing Time

We typically respond within 3 business days of receiving your request, and complete any approved refunds within 7 business days.

Last updated: 2025