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Refund & Dispute Policy

Last updated: February 2025

Kangotech Ltd. (“we”, “our”, or “us”) is committed to providing transparent and fair policies for refunds and dispute resolution. This policy applies to all transactions conducted through our digital services and distribution platforms.

1. General Refund Principles

We aim to resolve all customer issues in good faith. Refund eligibility depends on the nature of the product or service, the timing of the request, and whether the product has been delivered or activated.

2. Digital Products & Services

Non-Refundable After Delivery: Due to the instantaneous nature of digital products (including but not limited to gaming vouchers, point cards, digital codes, eSIM activations, and access credentials), these items are generally non-refundable once they have been delivered to you or activated.

Refund Eligible: Refunds may be considered in the following circumstances:

  • The product or code provided was invalid, faulty, or non-functional through no fault of the customer.
  • The product delivered does not match the description or order placed.
  • The transaction was completed in error (e.g., duplicate purchase, wrong product selected) and the product has not been used or activated.
  • Technical failure on our part prevented correct delivery.

3. Software Development & IT Services

For custom software development and IT support services, refund terms are specified in the applicable service agreement or statement of work. Generally, fees for completed work are non-refundable. Partial refunds or credits may be negotiated if services are terminated early or deliverables do not meet agreed specifications.

4. How to Request a Refund

To submit a refund request, please contact our support team:

  • Email: support@kotech.tw
  • Include your order reference, transaction date, and a clear description of the issue.
  • We aim to respond within 24–48 business hours and will review your case within 5–10 business days.

5. Dispute Resolution Process

If you are dissatisfied with our response or believe a dispute has not been resolved fairly:

  1. Contact Support: First, reach out to support@kotech.tw with full details of the dispute.
  2. Escalation: If the matter is not resolved within 14 days, you may request escalation to a senior team member.
  3. External Resolution: As a UK-registered company, you may have the right to refer certain consumer disputes to alternative dispute resolution (ADR) schemes or to the UK courts, depending on your location and the type of dispute.

6. Chargebacks

Disputing a charge directly with your bank or payment provider (chargeback) without first contacting us may result in account suspension and may complicate resolution. We encourage you to contact us first so we can address your concern directly.

7. Jurisdiction & Governing Law

Kangotech Ltd. is registered in England and Wales (Company Number 17037148). Our registered office is at 128 City Road, London, United Kingdom, EC1V 2NX. This policy and any disputes arising from it are governed by the laws of England and Wales.

8. Policy Updates

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions regarding this policy or to submit a refund or dispute request:

Support: support@kotech.tw

Registered Office:
Kangotech Ltd.
128 City Road
London, United Kingdom
EC1V 2NX